How can we help you?
Here you can find answers to our most common questions. If you cannot find the answer to your question, you are welcome to contact us via our chat.
At www.polarnopyret.com/ we use cookies, pixels and similar tracking technology that provides us with information about your device and stores information on your device. For convenience, we refer to all this type of tracking as 'cookies' below. These cookies are used to ensure that:
- our website works;
- our chat function works; and
- we remember your choices.
If you consent, we also place cookies on your browser to:
- analyse how our website is used;
- display relevant marketing from us on Facebook, Google and other websites; and
- advertise through partners and measure the effectiveness of such marketing.
In this text, you can read about how we use cookies, e.g. why we use cookies and how you can avoid them. Certain cookies (known as 'permanent cookies') will continue to be stored on your browser even after you have visited our website, while other cookies (known as 'temporary cookies' or 'session cookies') are only stored temporarily in your computer's memory. The length of time that each cookie is stored is set out in the tables below.
We primarily use standard 'HTTP cookies' but also place more advanced tracking pixels from Google, Facebook and other suppliers. You can follow the links we provide below to read more about the cookies placed by these providers on their respective information pages.
You can avoid cookies
- You can use your browser settings to block certain types of cookies. In that case, your browser will automatically refuse to store these cookies or will inform you each time a website (such as ours) requests permission to store a cookie.
- When you visit our website, you can choose not to consent to our use of certain types of cookies. Furthermore, you may withdraw your consent at any time.
- After your visit, you can review and delete the permanent cookies that have been stored on your browser – either all or just certain cookies. To help you to do this, we have specified the name of each cookie in the tables below.
Cookies that you have previously consented to may easily be blocked. Other cookies are essential to the website's functionality. If you block or delete such cookies, not all the features on the website will work as intended and you will not be able to use all the website's features. In the tables below, we explain what will happen if you block or delete such cookies.
Responsibility for the use of cookies
Polarn O. Pyret AB, company registration number 556235-7383, is responsible for the use of cookies on the website.
Please do not hesitate to contact us if you have any questions about our use of cookies or if you wish to object to our use of cookies. You can reach us at our e-mail address dataskydd@polarnopyret.se or on telephone number +46(0)8 410 522 10. Our postal address is Drottninggatan 33, Box 161 42, SE-111 51 Stockholm, Sweden.
Third-party cookies and third-party services
We use cookies from Facebook, Google, Adform, Microsoft Bing, Imbox, Flowbox, Site Gainer, Microsoft, Apptus, Episerver, Cloudflare, Uptrend and Adtraction on our website.
Some of these third parties will use the information collected for their own purposes. In the table below, we refer to the information they provide about their use of cookies and which information they collect, as well as how you can influence the cookies placed by these parties.
Some of these third parties will also transfer your personal data outside the EU/EEA. In our Privacy Policy, we describe in more detail what it means to transfer the information outside the EU/EEA. If you would like more information about how your personal data is processed outside the EU/EEA, you are most welcome to contact us.
You have the right to complain
If you would like more information about cookies, permissible cookie management or wish to lodge a complaint about our processing, please contact the cookie supervisory authority. In Sweden this is the Swedish Post and Telecom Authority, which you can find here.
Your privacy matters to us
In order to protect your privacy, we have taken steps to avoid identifying you as a user of our website. When we process data that can be directly or indirectly linked to you as an individual, we inform you of this in our Privacy Policy.
Cookies placed when you use our website
These cookies are placed on your browser when you use our website. These cookies are essential in order to provide you with a service that you have expressly requested, which is why your consent is not necessary.
To remember your choices | ||
Purpose and description | Name | Retention period |
To remember which country's version of the website you have chosen, a cookie from Episerver that stores such information is used.
| country_code | The Episerver cookie is stored for 13 months after your visit. |
| If you block/delete these cookies, we will be unable to remember your selections and will show you a version of the website which has not been adapted for you. In addition, we will need to collect new information when you next visit the website. | ||
To ensure our chat function works | ||
Purpose and description | Name | Retention period |
To ensure that our chat function works, we use a cookie from Imbox that makes it technically possible for our chat function to work.
| __cfduid | The Imbox cookie is stored for 30 days after your visit. |
| If you block/delete these cookies, you may not be able to use our chat function or it may not work optimally. | ||
For the website's technical functionality | ||
Purpose and description | Name | Retention period |
To ensure the technical functionality of our website, e.g. so that you can use our website when you visit and complete your purchases from us, we use technical cookies from Microsoft Application Insights software, Apptus, Episerver, Cloudflare and Uptrend. | ai_session ai_user
ARRAffinity | The Microsoft cookies are stored for 24 hours after your visit. |
ApptusSessionId | The Apptus cookie is stored for 24 hours after your visit. | |
EPi:StateMarker | The Episerver cookie is stored for 24 hours after your visit. | |
.ASPXANONYMOUS | The Episerver cookie is stored for 69 days after your visit. | |
breakpoint | The Episerver cookie is stored for 356 days after your visit. | |
__cfduid | The Cloudflare cookie is stored for 30 days after your visit. | |
ARRAffinitySameSite | The Uptrend cookie is stored for 24 hours after your visit. | |
If you block/delete the cookies listed above, we will not be able to offer an enhanced user experience and it will not be possible to use some features. | ||
Cookies to which you can consent
These cookies will only be used if you have given your consent. If you do not consent, we will repeat our request the next time you visit our website. Naturally, your consent is voluntary and you can withdraw it at any time.
To be able to show you relevant marketing | ||
Purpose and description | Name | Retention period |
In order to show you relevant marketing and follow up on such marketing when you visit other websites, and/or social media, cookies are placed from Google's marketing tool Google Ads, and from marketing services belonging to Facebook, Adform and Microsoft Bing. This means that you will see search results and advertising banners from us based on the analysis that has been made of how you have used our website and based on other information that other parties have obtained about you (known as 'profiling'). Here you can make selections for the marketing you see from Google and here on Facebook under the heading 'ad settings' you can select which marketing you wish to see on Facebook. Here you can make selections for Adform and here for Microsoft Bing. | IDE
| The Google cookie is stored for 390 days after your visit. |
_gcl_au | The Google cookie is stored for 90 days after your visit. | |
_fbp Fr | The Facebook cookies are stored for 90 days after your visit. | |
uid | The Adform cookie is stored for 60 days after your visit. | |
C | The Adform cookie is stored for 30 days after your visit. | |
_uetvid | The Microsoft Bing cookie is stored for 16 days after your visit. | |
_uetsid | The Microsoft Bing cookie is stored for 24 hours after your visit.
| |
_MUID | The Microsoft Bing cookie is stored for 390 days after your visit.
| |
If you block/delete these cookies, you will see less relevant marketing. | ||
To be able to analyse and improve our website | ||
Purpose and description | Name | Retention period |
To analyse how you use our website, cookies are placed fromGoogle's analysis tool Google Analytics and from the analysis tool Flowbox and Site Gainer (Simplify). These cookies are placed in order to see website use patterns. We collect information about your IP address, your geographical location, and other information about how you use our website. This information is used to optimise the function and user-friendliness of our website, analyse the use of our website and adapt the website to suit our visitors. You can avoid cookies from Google Analytics by downloading and installing this browser program.
| _gid _gat_SPATracker | The Google cookies are stored for 24 hours after your visit. |
sg_cookies
| The Site Gainer cookies are stored for 90 days after your visit. | |
_ga | The Google cookie is stored for 13 months after your visit. | |
_flbx _flowbox | The Flowbox cookies are stored for 30 days after your visit.
| |
| If you block/delete these cookies, we will not be able to offer an enhanced customer experience on our website. | ||
To be able to advertise through partners and measure the reach of our ads | ||
Purpose and description | Name | Retention period |
In order to market ourselves through partners, e.g. influencers, we use a cookie from Adtraction. This tracking enables us to measure and evaluate sales associated with this type of marketing. In addition, this tracking enables us to pay the correct compensation to our partners based on how successful the marketing has been, e.g. how many people have shopped with us after visiting influencer channels. To do this, we collect and store information about from where you have found your way to us and information about what you buy from our website.
| at_gd | The Adtraction cookie is stored for 10 days after your visit. |
| If you block/delete the cookie listed above, we will not be able to measure which purchases have been made based on marketing from partners, nor will we be able to pay these partners the correct compensation. | ||